Your Privacy Is Our Responsibility

00bet's Privacy Policy

Here is a complete description of how your personal information is collected, stored, used, and protected.

Last Updated: January 2026

1 Introduction

00bet is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the security and privacy of our users' personal information. This Privacy Policy ("Policy") explains how 00bet collects your information, why it collects it, how it uses it, and under what circumstances it may be shared with third parties.

By using our website or creating an account, you are considered to have given your consent to the methods of data collection and use described in this Policy. Please read this Policy carefully. If you have any questions, contact our support team.

This Policy applies to all services, websites, and mobile platforms of 00bet.

2 What Information We Collect

We collect the following categories of information to provide you with the best service:

2.1 Information You Provide Directly

When you register an account with 00bet or use our services, you voluntarily provide the following information:

  • Full name and date of birth
  • Email address and mobile number
  • National ID or passport number (for identity verification)
  • Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
  • Residential address
  • Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

  • IP address and device identification information
  • Browser type, language, and version
  • Operating system information
  • Website browsing history and page visit times
  • Gaming activity and transaction history
  • Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may also receive information from trusted third-party sources for identity verification or fraud prevention. Such data collection is always conducted in compliance with applicable law.

3 How We Use Information

00bet uses the information collected for the following purposes:

3.1 Service Operations

  • Creating, verifying, and managing accounts
  • Processing deposits, withdrawals, and other financial transactions
  • Delivering gaming services without interruption
  • Providing bonuses, promotions, and rewards
  • Managing the VIP program

3.2 Security and Compliance

  • Preventing fraud, money laundering, and other illegal activities
  • Verifying that users are of age (21+)
  • Complying with applicable laws and regulations
  • Ensuring the security of the platform

3.3 Communication and Support

  • Providing customer support via live chat and email
  • Sending important notifications related to your account
  • Sending transaction confirmation messages
  • Informing you about changes to services

3.4 Improvement and Analytics

  • Improving user experience
  • Developing new services and features
  • Monitoring and improving platform performance
  • Analyzing gaming behavior to ensure responsible gaming

4 Information Sharing and Disclosure

00bet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Providers

We work with trusted third parties who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose your information to the relevant authorities by court order, a lawful request from a government authority, or as required by applicable law.

4.3 Fraud Prevention

In the interest of investigating and preventing fraudulent activity, we may share limited information with other online gaming platforms or security agencies.

Under no circumstances are your financial passwords or complete payment card details stored or shared anywhere else.

5 Cookie Policy

The 00bet website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

  • Essential Cookies: Required for the basic functions of the platform, such as maintaining login sessions and ensuring security.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: Used to collect website usage statistics and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some 00bet services to not function properly.

6 Data Retention and Security

6.1 Retention Period

We retain your personal information for as long as it is needed to provide services, meet legal obligations, or resolve disputes. Even after an account is closed, some information may be retained for a defined period as required by law.

6.2 Security Measures

To keep your information secure, 00bet takes the following technical and organizational measures:

  • SSL (Secure Sockets Layer) encryption — for all data transfers
  • Database encryption — for storing sensitive information
  • Two-factor authentication option
  • Regular security audits and testing
  • Restricted data access policy for authorized personnel only
  • Firewall and intrusion detection systems
Please note that no method on the internet can guarantee complete security. We take every precaution, but absolute security cannot be promised.

7 Your Rights

As a user of 00bet, you have the following rights:

  • Right of Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete information about you.
  • Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
  • Right to Object to Processing: You may object to the use of your information for specific purposes.
  • Right to Data Portability: You may request a copy of your information in a structured format.
  • Right to Withdraw Consent: You may withdraw consent previously given at any time.

To exercise any of the above rights, contact our support team. We are committed to processing your request in a timely manner.

8 Protection of Minors

00bet strictly does not provide services to anyone under 21 years of age. We verify age at the time of account registration. If a minor has accidentally created an account, please notify us immediately.

We never knowingly collect or store information from anyone under 21 years of age.

9 International Data Transfers

Our servers may be located in various countries. Your information may be transferred to a country where different data protection laws apply compared to your own country. However, in all cases we ensure that your information remains protected in accordance with the standards described in this Policy.

Appropriate safeguards are ensured for all international data transfers, such as encryption and data processing agreements.

10 Third-Party Links and Services

The 00bet platform is integrated with certain third-party services, such as payment gateways and game providers. These third parties have their own privacy policies and operate independently. 00bet is not responsible for the data collection and use practices of these third parties.

We recommend that you read the privacy policies of these third parties.

11 Changes to This Policy

00bet may update this Privacy Policy from time to time. When significant changes are made to the Policy, we will:

  • Publish the updated Policy on this page
  • Update the "Last Updated" date
  • Send a notification email to registered users

Continued use of the platform after changes are made will be considered as your acceptance of the new Policy. We therefore recommend visiting this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Our support team is ready to serve you seven days a week, twenty-four hours a day.